Incident Management Dashboard
Real-time incident volume tracking with trend analysis
SLA compliance metrics with breach predictions
Assignment group workload distribution
Mean time to resolution (MTTR) by category
Customer satisfaction scores correlation
Change Management Dashboard
Change success rate by type and category
CAB approval metrics and bottleneck analysis
Change collision calendar visualization
Emergency change frequency tracking
Post-implementation review compliance
HR Case Analytics Dashboard
Case volume by category and department
Agent productivity and utilization metrics
Employee satisfaction trend analysis
Knowledge article effectiveness tracking
Self-service adoption rates
Employee Experience Dashboard
Portal engagement metrics and user journeys
Content consumption analytics
Search effectiveness and gap analysis
Mobile vs desktop usage patterns
Feedback sentiment analysis
Discovery
Configure discovery schedules for optimal performance
Implement credential management best practices
Event Management
Configure event rules for noise reduction
Implement alert correlation and grouping
Customer Service Management
Configure omni-channel case creation
Implement customer account hierarchies
Field Service Management
Configure work order management workflows
Implement technician scheduling optimization
Risk Management
Configure risk assessment frameworks
Implement risk scoring methodologies
Compliance Management
Configure compliance frameworks and controls
Implement control testing automation