Incident Management
Restore service quickly
Implement auto-assignment rules based on category and priority
Configure SLA definitions aligned with business criticality
Change Management
Controlled changes
Implement CAB workflow automation
Configure risk assessment calculators
Case Management
Configure HR case types aligned with service catalog
Implement auto-routing based on employee attributes
Employee Center
Design intuitive navigation structure
Implement personalized content delivery
Discovery
Configure discovery schedules for optimal performance
Implement credential management best practices
Event Management
Configure event rules for noise reduction
Implement alert correlation and grouping
Customer Service Management
Configure omni-channel case creation
Implement customer account hierarchies
Field Service Management
Configure work order management workflows
Implement technician scheduling optimization
Risk Management
Configure risk assessment frameworks
Implement risk scoring methodologies
Compliance Management
Configure compliance frameworks and controls
Implement control testing automation